Cancellation & Settlement Guidelines

At ShareMyDay, we operate purely as a secure social companion discovery engine. Because **all payments are arranged and settled directly between clients and companions** (e.g., via cash or direct bank transfers), the platform does not process, hold, or refund transaction fees. We enforce these guidelines to maintain marketplace trust.

1. Client-Initiated Cancellations

If you need to cancel a scheduled date reservation, communicate directly with the companion via the private coordination chat room. We recommend the following guidelines:

• More than 24 hours prior to the scheduled date: Companions should fully return any pre-arranged deposits or scheduling holds.
• Within 24 hours of the date: We advise clients to compensate companions for 50% of the booking rate to cover their reserved scheduling time.
• No-Shows (failure to arrive at the designated public venue within 30 minutes of the agreed time): Any pre-arranged holds or deposits are non-refundable.

2. Companion-Initiated Cancellations

If a companion cancels a confirmed date, or fails to show up at the venue, they are **strictly required to immediately return 100% of any direct pre-payments** to the client. Failure to return funds or repeated no-shows will result in permanent account suspension from the ShareMyDay directory.

3. Dispute Declarations & Platform Actions

While ShareMyDay does not process transactions directly, our Jakarta compliance desk reviews all dispute claims. If a user acts in bad faith, violates our guidelines, or refuses to honor cancellations:

• Submit a detailed report via the support inbox or your dashboard within 24 hours.
• We will review chat logs, calendar states, and member testimony.
• Members found committing fraud, catfishing, or showing up late consistently will be permanently banned.

4. Support Desk

For cancellation assistance, dispute reporting, or code of conduct violations, contact our Jakarta compliance desk at:
disputes@sharemyday.com